An e-Mandate (Electronic Mandate) is a digital payment authorization that allows a customer to provide consent for recurring payments to be automatically debited from their bank account or payment instrument at predefined intervals. It replaces traditional paper-based mandates with a secure, paperless process, making recurring payments more efficient, reliable, and convenient.
Managing recurring payments has never been easier. FinancePe e-Mandate solution enables businesses and customers to automate recurring collections securely and efficiently. With a one-time digital authorization, customers can allow scheduled debits from their bank accounts, eliminating the need for repeated payment approvals.
e-Mandates are designed to simplify recurring payment management for both consumers and businesses. Customers benefit from a hassle-free payment experience, while businesses can automate collections, improve payment success rates, and reduce operational costs associated with manual billing and follow-ups.
The registration process is completely digital and typically involves secure authentication through methods such as net banking, debit cards, UPI, or other bank-approved verification mechanisms. After successful authentication, the mandate is securely registered, allowing future payments to be processed automatically according to the specified frequency and amount.
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An e-Mandate follows a simple, secure, and fully digital process that enables automatic recurring payments without requiring customers to authorize every transaction manually. Once the mandate is successfully registered, future payments are processed automatically according to the agreed schedule.
The process begins when a customer selects e-Mandate as the preferred payment option while signing up for a recurring service or making a payment. The customer enters the required banking details, such as the bank account information or payment instrument, and agrees to the merchant's recurring payment terms.
Before the mandate is registered, the customer is presented with the complete mandate details, including:
The customer reviews these details and provides explicit consent to authorize recurring payments.
To verify the customer's identity and ensure secure authorization, the e-Mandate is authenticated using a bank-approved method. Depending on the bank and payment network, authentication may include:
This authentication confirms that the customer has willingly authorized the recurring payment.
Once authentication is successful, the e-Mandate is electronically registered with the customer's bank and the applicable payment system. The bank validates the request and stores the mandate information securely for future recurring transactions.
The customer receives confirmation that the mandate has been successfully created and activated.
On each scheduled payment date, the merchant submits a payment request based on the registered mandate. The bank processes the transaction and automatically debits the authorized amount from the customer's account without requiring a fresh authorization for every payment.
The payment is then transferred to the merchant, ensuring timely and seamless collections.
Depending on regulatory requirements and banking policies, customers may receive notifications before and/or after recurring payments. These notifications typically include:
These updates help customers stay informed and maintain transparency.
Customers retain full control over their e-Mandate throughout its lifecycle. They can typically:
Changes can usually be made through the bank's online portal, mobile banking application, or the merchant's platform, subject to applicable policies.
Powerful features designed to simplify recurring payments, automate collections, and give your business complete control.
Give your customers a secure and completely digital way to authorize recurring payments.
Get startedCustomers register their mandate once, enabling automatic recurring payments without repeated approvals.
Complete the entire mandate registration online with a simple, fast, and hassle-free digital process.
Mandates are authenticated through secure banking channels using RBI-compliant authorization methods, ensuring safe and reliable transactions.
Customer selects e-Mandate as the preferred payment method.
Bank account details are entered.
The customer authenticates the mandate through the supported banking authentication process.
The bank verifies and registers the mandate.
Once activated, payments are automatically debited on the scheduled dates.
Customers receive notifications as applicable, while businesses receive real-time payment status updates.
Find answers to the most common questions about our Android Device Diagnostic application, hardware tests, live monitoring and security.
Yes. e-Mandates use secure banking authentication and encrypted payment processes, helping protect customer information and transactions.
Yes. Customers can cancel or modify their e-Mandate according to their bank's procedures and applicable regulations.
e-Mandates can be used for recurring payments such as EMIs, subscriptions, insurance premiums, utility bills, memberships, school fees, and more.
No. Once the e-Mandate is successfully registered, recurring payments are processed automatically according to the approved schedule, subject to applicable regulations and bank requirements.
